Last updated: August 2026
📌 Policy Notice — No Return, No Exchange, No Refund
Due to the personal care and hygienic nature of our handcrafted Ayurvedic skincare formulations, Kaival Ayurveda maintains a strict No Return, No Exchange, and No Refund policy once an order is placed and delivered.
1. General Policy Overview
At Kaival Ayurveda, we take immense pride in the purity, authenticity, and quality of our products. All sales are final. We do not accept returns, process exchanges, or issue refunds for reasons including:
- Change of mind or personal preference
- Unopened or opened products
- Personal skin compatibility or preference for scent/texture
- Incorrect variant or quantity ordered by the customer
2. Transit Damage or Wrong Item Delivered
We take extreme care in packaging your orders safely. In the rare event that you receive a physically damaged parcel, tampered box, or incorrect item:
- Please contact us within 24 hours of delivery.
- Share an unboxing video and clear photographs showing the outer shipping box, shipping label, and damaged contents via WhatsApp (+91 93277 03183) or Email (hello@kaivalayurveda.com).
- Upon verification, our team will dispatch a replacement item at no additional shipping cost.
3. Order Cancellations
Orders cannot be cancelled or modified once they have been dispatched from our facility.
4. Contact Us
For any damaged shipment inquiries, please reach out to our team:
- WhatsApp: +91 93277 03183 (Fastest Response)
- Email: hello@kaivalayurveda.com